Independent Review Office NSW

The Independent Review Office is an independent NSW statutory body that helps people with complaints about workers compensation and motor accident insurers. Its website separates assistance for people injured at work from assistance after a motor vehicle crash. It also explains legal assistance arrangements and provides information for approved lawyers.

Begin with the section for the relevant existing insurance claim. The complaint guidance explains the office's role and how to make contact about an insurer concern. Legal assistance information has its own requirements and should be read alongside the details of the particular matter.