Health Care Complaints Commission NSW

The Health Care Complaints Commission receives complaints about health service providers in New South Wales. The website explains how to raise a concern, what happens during assessment and how providers can respond to a complaint. It also publishes practitioner information, public warnings and decisions relevant to the integrity of health services.

Sydney residents can start with the complaint guidance to identify the appropriate submission route. Information about a particular provider and a clear account of the concern help distinguish a new complaint from an enquiry about an existing matter.