Public Transport Ombudsman Victoria

The Public Transport Ombudsman provides independent dispute assistance for complaints about Victorian public transport. Its website explains the complaints it can consider, the complaint process and how to make a submission. Public resources and example complaint stories help passengers understand the service's role.

Melbourne passengers can begin by checking the guidance for the transport issue involved. The site explains the steps to take with the transport operator and when to contact the ombudsman. Complaints about fines have separate guidance, so use that information when the concern relates to an infringement.