Health Complaints Commissioner Victoria

Victoria's Health Complaints Commissioner offers an impartial complaints service for concerns about health services and health information handling. The website explains how to make a complaint, access health records and understand the complaint process. It also publishes provider standards, public information and regulatory orders.

Select the public complaint or health records section that matches the concern. The guidance helps visitors understand which issues the commissioner can consider and what information to provide. Providers have separate resources about responding to complaints and meeting the relevant complaint handling standards.